Customer Happiness Manager
3 days ago
Description
• Respond to customer inquiries via Help Scout and over the phone. • Assist with processing orders in Shopify and handle returns management. • Share responsibility for managing customer reviews. • Question existing structures and processes to improve customer service. • Play a key role in ensuring customer success and satisfaction at BRUNA.
Requirements
• At least 1+ years of experience in Customer Happiness or a similar role. • Known for helpfulness, friendliness, and empathetic responses to inquiries. • Fluent in German and English, both spoken and written; French is a plus. • Ability to work independently, diligently, and with a solution-oriented mindset.
Benefits
• Join a team where individuals can take ownership and actively contribute to the growth of BRUNA. • Experience a workplace culture founded on empowerment, trust, and transparency. • Work in an environment where learning and growth are prioritized, teamwork is celebrated, and transparency is valued. • Access to a coach, a dedicated development budget, and numerous opportunities to enhance your skills. • Fully remote team with flexible working arrangements.
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