Bureau Works
Bureau Works is a comprehensive translation management platform that empowers localization managers, translation agencies, translators, and developers to translate, contextualize, and scale global experiences effectively. The platform leverages generative AI to enhance translation speed and quality while offering automation tools for managing complex projects with minimal overhead. Key features include integration with popular tools, a robust translation editor, machine translation, financial tracking, quality management, and AI-powered job routing. Bureau Works caters to enterprises, small to medium businesses, and translation agencies, providing solutions for document, website, app, and eLearning localization across various industries.
translation • localization • marketing translation • copywriting • transcreation
Customer Success Assistant
February 25
Bureau Works
Bureau Works is a comprehensive translation management platform that empowers localization managers, translation agencies, translators, and developers to translate, contextualize, and scale global experiences effectively. The platform leverages generative AI to enhance translation speed and quality while offering automation tools for managing complex projects with minimal overhead. Key features include integration with popular tools, a robust translation editor, machine translation, financial tracking, quality management, and AI-powered job routing. Bureau Works caters to enterprises, small to medium businesses, and translation agencies, providing solutions for document, website, app, and eLearning localization across various industries.
translation • localization • marketing translation • copywriting • transcreation
📋 Description
• A vaga de Assistente de Customer Success na Bureau Works é uma oportunidade para aqueles que têm paixão pela satisfação do cliente e pela otimização de processos. • Como membro chave da equipe, você terá um papel crucial em garantir uma experiência perfeita para o cliente e impulsionar o sucesso do relacionamento a longo prazo. • Comunicação diária com os clientes: Auxiliar os clientes na resolução de dúvidas e problemas, revisar documentos, garantir informações completas para orçamentos e aprovar prazos de projetos. • Acompanhamento proativo dos clientes: Entender suas necessidades, expectativas e garantir que tenham sucesso na utilização dos nossos produtos/serviços. • Comunicação eficaz: Manter contato constante com os clientes por meio de diferentes canais, como e-mail, telefone e plataformas online. • Colaboração interna: Trabalhar em conjunto com outros times da empresa para garantir uma experiência completa e satisfatória aos clientes.
🎯 Requirements
• Preferencialmente ter cursado ou estar cursando faculdade/técnico na área de Administração, Projetos, Processos Gerenciais ou correlatas; • Inglês Fluente ou Nativo: Proficiência forte em inglês, tanto escrita quanto verbal, é essencial para se comunicar efetivamente com clientes e stakeholders. • Excelentes habilidades de organização, comunicação oral e escrita, atenção aos detalhes e gerenciamento de tempo. • Experiência profissional em áreas de atendimento ao cliente e administrativas.
🏖️ Benefits
• Contratação no regime CLT com uso de banco de horas; • Vale Refeição de R$ 25 diário; • Convênio Médico e Odontológico; • Folga no dia do aniversário; • Cultura aberta e transparente; • Plano de remuneração; • Trabalho totalmente remoto.
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