Businessolver
Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.
Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services
1001 - 5000 employees
Founded 1998
💰 Private Equity Round on 2021-12
Client Services Benefit Specialist
February 18
🇺🇸 United States – Remote
💵 $16 - $25 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🦅 H1B Visa Sponsor
Businessolver
Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.
Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services
1001 - 5000 employees
Founded 1998
💰 Private Equity Round on 2021-12
📋 Description
• Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. • The successful Client Services Benefit Specialist "Champion" will need to be a passionate individual with a strong drive to deliver delight to our clients. • Ensure positive client experiences through high quality service and communication. • Respond to inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution. • Complete risk mitigation reporting including audits, team activity and case manager reporting. • Manage client deliverables, track progress and complete assigned work through company planning tools. • Maintain accountability for inbound and outbound files. • Maintain carrier and client SFTP setup and completion of updates as needed. • Daily review of incoming data files, and carrier discrepancy reporting. • Execution of client specific process and procedure. • Function as the primary point of communication for our Carrier partners. • Working with Carriers on ongoing file updates and requests. • Communicate updates to Client Services and technical partners as required. • Identify root cause of any systemic issues.
🎯 Requirements
• Bachelor’s Degree or equivalent experience • Minimum of 2 years’ experience focused on employee benefits and/or benefits administration • Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables) • Tech savvy – must have a comfort level with learning, utilizing & communicating technology • Ideal candidates will possess a background utilizing benefit administration systems or other Human Capital Management platforms (HCM) • Experience with carrier files (or EDI in general) is also ideal • Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer • High comfort level interacting with external clients and resolving conflicts • Natural ability to build and maintain relationships as well as being a natural collaborator and team player • Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!! • Ability to maintain grace under pressure – especially during the busy season
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