Head of Client Services

October 20

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Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services

1001 - 5000

💰 Private Equity Round on 2021-12

Description

• Create a culture of operational excellence through developing and managing the client services team • Developing and implementing strategies for improving client satisfaction and retention. • Building strong relationships with key clients and stakeholders • Identifying new business opportunities and developing strategies for expanding the company's client base. • Responsible for the delivery & strategy of department’s books of business during Annual Enrollment & daily client activity. • Support and execute a process framework for operational efforts necessary to instill predictability and discipline across the department. • Accountable for driving employee engagement by setting clear departmental expectations, reward and recognition, and professional development. • Collaborate with other departments within the company to ensure that client needs are being met across all areas. • Employ analytical and creative thinking to improve overall operational, regulatory, quality, and organizational performance. • Support book of business leaders in cross-sell & upsell opportunities with clients. • Create, manage, and track goals/key performance objectives for all departments and teams. • Responsible for department delivery of enviable performance against contractual SLA’s to clients. • Responsible for building strategic framework across the department to support product enhancements, innovation initiatives, and cross-team innovation. • Responsible for understanding department’s capacity & resource needs to support financial business decisions.

Requirements

• Undergraduate degree required. Master's degree in business administration preferred • 20+ years of industry experience • 10+ years of team leading experience • Excellent presentation and facilitation skills

Benefits

• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/