Project Manager - Consumer Experience

November 22, 2024

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Businessolver

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Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Description

• The Project Manager is responsible for the definition, management, and communication of project objectives, creation of an applicable project plan, risk management methodology, and conflict resolution strategies. • This role is correspondingly responsible for monitoring, identifying, and moderating schedule conflicts, resource constraints, and risks inherent in the management of the Consumer Experience organization’s projects. • Plan and schedule project timelines and milestones using our project management software. • Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner. • Delegate tasks and responsibilities to appropriate owners. • Assess and manage the risk of schedule changes. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical chain. • Track project milestones and deliverables. • Develop full-scale project plans and associated communications documents. • Quantitatively plan and organize project team’s capacity. • Ensure optimal use of the capacities in the group, set priorities, ensure the correct and timely execution of all tasks and solve bottlenecks. • Demonstrated initiative and drive within a fast-paced environment is required. • Identify, communicate and take action to reduce risk and ensure client delight.

Requirements

• Bachelor's degree in a relevant field such as business, project management, engineering, or technology • 1-3 years of experience in project management • Experience in communications and/or custom communications, marketing or in benefits or human resources industry is a plus. • Preferred experience: PMI-ACP, PMP, Client Onboarding or consulting • Excellent verbal and written communication and collaboration skills and a sense of urgency and accountability to address stakeholder concerns • Proven ability to manage project scope, budget, and timelines while effectively prioritizing tasks, mitigating risks, and ensuring successful outcomes. • Strong collaboration skills with expertise in leading client meetings, managing expectations, documenting needs, and ensuring timely follow-up and resolution • Comfortable working independently and in a fast-paced team environment • Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results • Strong familiarity of project management methodologies and tools (e.g., AdaptiveWork, ServiceNow) is a plus • Proficient in Microsoft Office products (e.g., OneNote, Word, Excel, PowerPoint)

Benefits

• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/