Client Success Manager

6 days ago

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Buyapowa

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The all-in-one reward marketing platform.

Rewards • Referral Programs • Automated Reward Distribution • Brand Partner Programs • Advertising & Sponsorship

51 - 200

💰 $3M Series A on 2015-05

Description

• Client Success Manager is primary liaison between Buyapowa and Clients. • Manage clients based in Canada and the USA. • Drive value and engagement leading to renewals and expansion. • Analyze data to provide recommendations for campaign success. • Educate clients on best practices for referral marketing campaigns. • Build strong relationships with key stakeholders. • Identify risks and mitigate churn. • Participate in contract renewal opportunities. • Be the voice of the customer to internal teams. • Attend internal meetings to provide insights on key clients.

Requirements

• 2+ years of experience in enterprise account management or client success within SaaS. • Self-starter thriving in an entrepreneurial environment. • Enjoys building strong working relationships. • Energetic problem solver putting the client first. • Confident with data and reporting. • Passionate about technology and selling through referral. • Highly motivated to drive own success. • Team player contributing to constant improvement.

Benefits

• Learning & development. We’ll provide a personal learning budget. • Ownership. Participate in a generous equity incentive plan. • Wellbeing. Annual wellness budget for your personal use. • Work / life balance. Encouragement to take breaks regularly. • Remote-work ready. Investment in remote working setup. • Family life. Flexible working to accommodate your life outside work.