ServiceNow Product Owner

4 days ago

Apply Now

Receive Emails with Similar Jobs

CACI International Inc

WebsiteLinkedInAll Job Openings

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

IT • Intel • Government • Defense • Cyber

10,000+ employees

Founded 1962

🔒 Cybersecurity

📋 Description

• Exciting opportunity for a ServiceNow Product Owner to lead the strategic direction, development, and optimization of our ServiceNow teams priorities across the platform. • Collaborate with DHS federal stakeholders to define and prioritize requirements, conduct workshops to develop and maintain the product roadmap, and ensure alignment with business objectives. • Drive continuous improvement of the platform to maximize business value. • Serve as the primary liaison between business stakeholders and the ServiceNow development team. • Own the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements. • Gather, analyze, and document business and technical requirements. • Collaborate with cross-functional teams to optimize ServiceNow solutions. • Manage and maintain the ServiceNow backlog, ensuring clear definition, prioritization, and refinement of work items. • Oversee the development lifecycle from ideation through deployment. • Identify opportunities for process improvements and automation. • Ensure ServiceNow configurations align with best practices, compliance requirements, and organizational policies. • Provide guidance and support to end-users. • Monitor team/delivery/product performance and drive continuous improvements based on data insights.

🎯 Requirements

• Ability to obtain DHS EOD • Bachelor's degree in Information Technology, Computer Science, Business, or a related field. • 8+ years of experience working with the ServiceNow platform, including implementation, administration, or development. • Proven experience as a Product Owner or Business Analyst in an Agile environment. • Strong understanding of ServiceNow modules such as ITSM, ITOM and SPM • Experience working with ServiceNow development teams, defining requirements, and delivering solutions. • Ability to communicate complex technical concepts to non-technical stakeholders. • Strong problem-solving skills and ability to drive data-driven decision-making. • Experience integrating ServiceNow with other enterprise applications. • ServiceNow Certified System Administrator (CSA), PMP, or other relevant certifications preferred. • Experience with Agile frameworks (Scrum, SAFe) and related tools (JIRA, Azure DevOps) is a plus • Knowledge of ITIL best practices and service management principles. • Strong leadership, facilitation, and stakeholder management skills. • Ability to adapt in a fast-paced, evolving business and technology environment.

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits