Director of Product Management - Workforce Management

December 12

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Logo of Calabrio, Inc.

Calabrio, Inc.

Call Center • Customer Interaction • VoIP • Call Recording • Quality Management

Description

• Calabrio’s global growth requires strategic product leaders who do not settle for status-quo. • We are seeking a strategic and experienced Product Director to lead the development, innovation, and execution of our workforce management (WFM) solutions. • This senior leadership role will be responsible for defining and driving the product strategy, vision, and roadmap for our WFM products.

Requirements

• 10+ years of experience in product management, with at minimum 5 years in leadership roles. • Proven experience in managing complex product portfolios. • Strong understanding of WFM concepts such as scheduling, forecasting, time and attendance. • Bachelor's degree in engineering and an MBA is a must. • Significant experience in business and commercial management roles is essential. • Strong analytical and quantitative skills; data and fact-based decision. • Hands-on experience in strategic planning and business case development

Benefits

• Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent • What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. • Our commitment is to continue to keep our people healthy, focused, and inspire creativity. • Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). • Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. • We’ve been recognized by leading independent third parties as a leader and visionary. • Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind.

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