Partner Account Director

March 9

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Calabrio, Inc.

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Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

Call Center • Customer Interaction • VoIP • Call Recording • Quality Management

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

•Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change. •Introducing Calabrio – the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. •We are seeking a Partnership Account Director to join our growing team. In this role, you will be a vital representative of Calabrio within our global partner organization, working closely with reseller and channel partners to drive sales, foster relationships, and expand our partner network. You’ll leverage strategic business planning, sales incentives, and marketing initiatives to ensure partners achieve their goals while contributing to Calabrio’s overall growth. •Manage and develop a defined set of partners to achieve bookings targets. •Enable partners to identify and qualify sales opportunities, while connecting them with Calabrio’s field account managers. •Identify, cultivate, and recruit new partners to expand Calabrio’s partner ecosystem. •Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings. •Develop and execute business plans with partners that outline sales objectives and growth strategies. •Maintain ongoing communication with partners to track progress, provide assistance, and share updates on sales programs, marketing initiatives, and product developments. •Lead and conduct quarterly business reviews (QBRs) to assess results, discuss improvements, and plan for future quarters. •Oversee onboarding, enablement, training, and initial support for new partners. •Ensure CRM and contact details are accurate and up to date. •Collaborate with Partner Marketing to align global programs, incentives, and communication tools. •Work closely with Calabrio’s field sales teams to drive channel-generated revenue. •Help partner sales teams accelerate sales cycles by improving their ability to identify opportunities, understand Calabrio’s solutions, and effectively position our value proposition. •Drive partner pipeline growth through targeted campaigns and marketing programs. •Deliver timely and relevant information to partners through personalized and corporate communication channels. •Align Calabrio’s sales initiatives with partner objectives to drive profitable growth. •Increased partner engagement and sales pipeline development. •Successful execution of business plans and QBRs with assigned partners. •Growth in channel-generated bookings and revenue contributions. •Effective onboarding, training, and enablement of new partners. •Strong collaboration with internal teams, including sales and marketing, to optimize partner performance.

🎯 Requirements

•Degree in business or a related field. •5–10 years of experience in partner management, customer account management, marketing, or sales. •Experience in a fast-paced and evolving work environment.

🏖️ Benefits

•Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent •What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! •Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. •Ready for Exponential Career Opportunities? Apply now