CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
Project Engineering Assistant
December 12, 2024
CallTek
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
📋 Description
• TAC calls - call Aruba Support to report an issue • Reaching out to vendors for X information and maybe even moving vendor over to new network • Gather vendor network requirements, move over to new network and test/troubleshoot as needed • PDCs - building out Meraki Dashboard Config to be compatible for Hilton Standards • Wireless/Wired CRs - Setup Wireless or Wired Connected Room for Hilton's TV solutions • IPWs - documentation • Conference tool screenshots - documentation • Snap imports or port forwards - device information and management • RF review - heatmaps review and relay any information to engineer • RMAs - reach out to support for the vendor to replace a defective device
🎯 Requirements
• Moderate Technical • RF Viewings • Being able to navigate tools/equipment to take Screenshots or Snips • Organized • Multi-Tasking • Attention to Detail
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🇵🇭 Philippines – Remote
💰 $2.1M Seed Round on 2022-03
⏰ Full Time
🟡 Mid-level
🟠 Senior
🖥 Software Engineer
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