Market Fixed Ops Manager

Yesterday

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Camping World

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Specialty Retail - RV Products & Accessories • RV Sales • RV Service • Retail • Roadside Assistance

10,000+

💰 Venture Round on 2013-07

Description

• Identify and assist in developing programs and processes for growth and profitability of parts and service business • Have a broad view of all aspects of Camping World business • Create customer satisfaction and retention by assisting in the hiring and development of key team members • Identify, initiate and conduct training • Develop a talent bench in markets and individual locations • Implement and share best practices in parts and service departments • Improve processes and procedures utilized by parts and service departments • Analyze monthly service and parts financial statements for improvement • Stay current with industry trends • Ensure customer service is paramount in every location • Interact with vendors/manufacturers and customers • Assist in acquisitions of new dealerships • Set goals, monitor performance and drive Membership Rewards and service offerings • Prepare pay plans that align with company goals

Requirements

• Proven leadership and management abilities • Results oriented with the ability to build and bring teams together to achieve targets and goals • Ability to manage multiple facilities, both virtually and in person • Track record of demonstrated high level of performance • Strategic thinking skills • Customer focused always • Ability to prioritize functions and to administer projects with multiple dealers • Strong communication skills both verbal and written • Proficient in Dealer Management Systems as well as other software programs as necessary • Strong communication skills both verbally as well as written • Excellent organization and follow-up skills are required • The ability to be compliant with Camping World procedures and policies • Customer relation skills • Tolerance for change and willingness to adapt to ensure customer success

Benefits

• Paid Time Off • 401(k) • Employee Assistance Program • Good Sam Roadside Assistance • Discounts • Paid parental leave (if eligibility is met) • Tuition Reimbursement (if eligibility is met) • On the job training opportunities • Medical, dental, vision and more for full-time associates • Access to dental & vision coverage for part-time associates