Helpdesk Technician

February 1

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CampusWorks, Inc.

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CampusWorks, Inc. is a company that partners with institutions of higher education to solve challenges and improve student outcomes through strategic planning and technological solutions. They specialize in managed services, IT optimization, strategic planning, enterprise solutions, technology management, and staffing augmentation. CampusWorks offers tailored solutions to streamline operations, enhance efficiency, and align technology with institutional missions. Their services include AI enablement, enterprise system evaluations, staff augmentation, and shared services, among others. By focusing on meaningful relationships with campuses, they help institutions reach their full potential and foster a thriving educational environment.

Consulting for Higher Education • Functional area consulting (financial aid • enrollment • HR • Finance)

51 - 200 employees

Founded 1999

📚 Education

🏢 Enterprise

🤝 B2B

📋 Description

• CampusWorks is seeking a Helpdesk Technician to join our team. • This role serves as the first point of contact for the students, faculty, staff, and campus community members at our partner institutions. • The Helpdesk Technician provides first-tier troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-related issues. • Responsibilities include diagnosing and resolving technical issues through phone, email, chat, or in-person support, coordinating with relevant departments, and other assigned duties. • This position offers an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills. • With a positive attitude and strong communication skills, you will play a critical role in ensuring a seamless experience for users and fostering a collaborative and efficient support environment.

🎯 Requirements

• Ability to quickly diagnose and resolve technical issues. • Ability to effectively communicate technical concepts with a variety of customer user types. • Ability to understand and follow oral and written instructions and protocols. • Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client. • Ability to work with minimal supervision. • Ability to work in-person, onsite at the client’s location and occasionally remotely in a dedicated, private, secure space with reliable internet access. • Working knowledge of help desk software, databases, and remote control • Strong interpersonal and customer service skills. • Strong problem-solving and critical-thinking skills. • Strong teamwork skills to help other technical support workers. • Flexibility to work a variety of shifts with minimal notice. • Willingness to learn new technologies and systems. • Willingness to learn and work in a team environment.