Candor Health
Candor Health is an AI-driven healthcare intelligence platform that focuses on providing high-quality provider data to improve healthcare outcomes. By managing provider networks and delivering real-time data through an API, Candor enables healthcare companies to make informed decisions regarding care providers, insurance plans, and patient matching. The platform offers comprehensive data on healthcare professionals and facilities, helping users enhance their services and streamline operations.
Customer Success Manager - Remote
February 21
Candor Health
Candor Health is an AI-driven healthcare intelligence platform that focuses on providing high-quality provider data to improve healthcare outcomes. By managing provider networks and delivering real-time data through an API, Candor enables healthcare companies to make informed decisions regarding care providers, insurance plans, and patient matching. The platform offers comprehensive data on healthcare professionals and facilities, helping users enhance their services and streamline operations.
📋 Description
• As a Customer Success Manager at Candor Health, you will play a pivotal role in ensuring our clients' success. • You will serve as a trusted advisor and advocate for our customers, working closely with them to understand their unique challenges and how Candor Health's product suite can address their needs. • With your expertise and dedication, you will nurture strong relationships, drive product adoption, and help our customers achieve their desired outcomes.
🎯 Requirements
• Strong understanding of the healthcare industry, including knowledge of payers, health systems, and digital health companies. • Have a minimum of 2 years of experience in a customer-facing role, preferably in customer success management or account management within the healthcare technology or management consulting sector. • Excellent interpersonal and communication skills, with the ability to build rapport, establish trust, and convey value to clients effectively. • Demonstrated ability to understand customer needs, provide actionable recommendations, and build consensus with senior-level stakeholders. • Results-oriented mindset with a track record of meeting and exceeding customer retention and expansion targets. • Familiarity with CRM systems and other relevant tools for managing customer relationships and activities. • Empathetic and customer-focused approach, committed to delivering exceptional customer experiences. • Strong problem-solving and decision-making skills, with the ability to navigate complex situations and find creative solutions. • Continuous learner with a curiosity for staying updated on industry intricacies and emerging trends in healthcare data. • Collaborative team player with a proactive and entrepreneurial spirit, bringing innovative ideas and approaches to customer success initiatives.
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