Cantourage UK
Cantourage UK is a medical cannabis clinic that specializes in providing personalized cannabis treatments for patients with various health conditions, including pain, psychiatric disorders, neurology, gastroenterology, oncology, and palliative care. The clinic offers online consultations with specialist physicians to address individual health needs and develop tailored treatment plans. Their mission is to deliver compassionate care and empower patients through safe and effective medical cannabis solutions.
Customer Service Manager
April 2
Cantourage UK
Cantourage UK is a medical cannabis clinic that specializes in providing personalized cannabis treatments for patients with various health conditions, including pain, psychiatric disorders, neurology, gastroenterology, oncology, and palliative care. The clinic offers online consultations with specialist physicians to address individual health needs and develop tailored treatment plans. Their mission is to deliver compassionate care and empower patients through safe and effective medical cannabis solutions.
📋 Description
• As our Customer Service Manager, you’ll take full ownership of the support experience across Montu Germany. • You’ll lead a growing team, implement scalable service processes, and ensure every interaction is handled with empathy, speed, and professionalism. • We’re looking for someone with a strong hands-on start-up mentality - a builder who thrives in fast-paced environments, solves problems proactively, and isn’t afraid to roll up their sleeves.
🎯 Requirements
• 3+ years of experience in customer service management, ideally in healthcare, digital health, or a tech-enabled service environment • Strong leadership skills and a track record of building or scaling support teams in dynamic environments • Deep understanding of customer-centric service models and operational efficiency • Tech-savvy and comfortable working with CRM or ticketing tools—experience with Zendesk is a strong plus • Full professional fluency in German and English (written and spoken) is required • A hands-on, start-up mindset—you’re adaptable, solution-oriented, and ready to build from the ground up • Solid knowledge of GDPR and German healthcare regulations is a plus
🏖️ Benefits
• Help shape the future of healthcare in Germany through innovative telemedicine solutions • Join a mission-driven, international team with a collaborative, remote-first culture • Thrive in a fast-growing start-up where your work has direct impact • Enjoy flexibility, autonomy, and opportunities for growth
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