Customer Care Associate

March 19

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Capgemini

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Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. They provide innovative services in multiple industries, focusing on areas such as generative AI, cybersecurity, and enterprise management, while prioritizing sustainability. Their diverse expertise enables them to support organizations in shaping the future of business and society, leveraging their knowledge in various sectors including healthcare, banking, and retail.

Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management

10,000+ employees

☁️ SaaS

📋 Description

• Customer Care Associate - Remote (Raleigh, NC) • Capgemini is a global leader in consulting, digital transformation, technology and engineering services. • The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. • Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. • This position supports customers in a call center environment.

🎯 Requirements

• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations. • Computer literate, should be able to work with different programs and screens with the customer on the line. • Fresher or up to 6 months of experience in health care industry. • Exposure to business domain is an added advantage. • Excellent grasping powers able to understand the various processes. • Team player with excellent verbal and written communication skill. • Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling. • Willing to work in 24/7 environment and sign a service agreement as per company norms. • Ability to work in flexible work schedule, including holidays & weekends. • Should be committed and focused to succeed under challenging work environment • Should be able to adapt with the changes in the processes and updates in a dynamic process. • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues. • Should seek feedback on one’s performance and uses that feedback to grow • Open for working in high pressure environment. • All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.