Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. They provide innovative services in multiple industries, focusing on areas such as generative AI, cybersecurity, and enterprise management, while prioritizing sustainability. Their diverse expertise enables them to support organizations in shaping the future of business and society, leveraging their knowledge in various sectors including healthcare, banking, and retail.
Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management
10,000+ employees
☁️ SaaS
Customer Service Representative
March 19
Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. They provide innovative services in multiple industries, focusing on areas such as generative AI, cybersecurity, and enterprise management, while prioritizing sustainability. Their diverse expertise enables them to support organizations in shaping the future of business and society, leveraging their knowledge in various sectors including healthcare, banking, and retail.
Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management
10,000+ employees
☁️ SaaS
📋 Description
•Receive inbound phone calls from our prescribers and members •Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process •Good written and verbal communication skills •The ability to display soft skills while moving the call forward •Meeting or exceeding government mandated timelines •Complying with turnaround time, productivity, and quality standards •Conveying resolution to beneficiary or provider via direct communication and professional correspondence •Acquiring and maintaining basic knowledge of relevant and changing Clients guidance •Research, troubleshoot and resolve client application discrepancies using computer system •Meet daily tasks through various forms and mediums of communication – written, verbal and/or by phone
🎯 Requirements
•Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications •Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min •Highspeed and reliable Internet connection •Quiet and focused work environment
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