Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. They provide innovative services in multiple industries, focusing on areas such as generative AI, cybersecurity, and enterprise management, while prioritizing sustainability. Their diverse expertise enables them to support organizations in shaping the future of business and society, leveraging their knowledge in various sectors including healthcare, banking, and retail.
Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management
10,000+ employees
☁️ SaaS
March 19
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. They provide innovative services in multiple industries, focusing on areas such as generative AI, cybersecurity, and enterprise management, while prioritizing sustainability. Their diverse expertise enables them to support organizations in shaping the future of business and society, leveraging their knowledge in various sectors including healthcare, banking, and retail.
Outsourcing • Process Consulting • Package Based Solutions • Custom Solution Development • Application Management
10,000+ employees
☁️ SaaS
• Deliver agile strategies and solutions to improve client’s Contact Center experience • Promote Capgemini’s Digital Customer Operations (DCO) • Build AWS practice within Customer operation practice • Drive omnichannel touchless operating model • Engage clients in rethinking their process and administration operations • Partner with clients to develop and deliver Target Operating Models using AWS Connect
• Minimum 5 years of external consulting experience related to AWS Connect implementation • Minimum 10 years of experience in multi-client provider • Bachelor’s Degree or equivalent experience required • Ability to independently understand Capgemini’s methodologies • Support sales cycle with RFP/RFI/RFQ development • Demonstrated ability to influence at all levels of management • Strategic thinker who understands the Contact Center market • Ability to build and develop new service delivery approaches • Comfort in identifying and communicating complex problems • Develop strong working relationships with key client stakeholders • Proven experience in managing complex transformations in a BPO environment • Energetic, passionate, self-motivated, organized individual
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