Senior NOC Engineer

December 12

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Carbyne

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NG911 • Call Handling • NG911 plugin for legacy systems • PSAP in the cloud • 911 as a service

51 - 200 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Description

• Who We Are: • Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. • As the leader in emergency collaboration technologies, we’re building a platform bringing operational improvement and game-changing capabilities to people in crisis. • Our platform unifies the flow of life-saving information to emergency call centers. • You’ll lead technical efforts to support mission-critical emergency response systems, ensuring reliability for PSAPs. • You’ll act as a technical lead, troubleshoot advanced issues, manage critical incidents, and collaborate across teams and vendors. • This role involves mentoring Tier-1 engineers, enhancing knowledge-sharing resources, and maintaining SLA compliance. • Leveraging tools like Datadog and Kibana, you’ll proactively address system challenges and drive service stability. • With opportunities for growth and impactful work, you’ll help shape Carbyne’s cutting-edge emergency response solutions.

Requirements

• Minimum 3 years of experience in network engineering, preferably in a SaaS or emergency services environment– A Must. • Expert knowledge of FortiGate firewalls, CradlePoint devices, and CAMA trunking systems. • Strong understanding of IP networking, including routing, switching, DNS, and DHCP. • Experience with VoIP technologies, SIP gateways, and telephony integration. • Proficiency in analyzing logs and troubleshooting using advanced monitoring tools (Datadog, Kibana, etc.) • Exceptional time management, multitasking, and prioritization skills, especially in a high-pressure, fast-paced environment. • Ability to manage real-time incidents involving multiple teams, ensuring a coordinated and timely response. • Proven experience managing incidents and coordinating multi-team responses under high-pressure conditions. • Excellent customer-facing presentation and communication skills, with the ability to articulate technical issues clearly. • Strong mentoring and coaching skills to uplift team capabilities and morale. • Availability to lead in a 24/7 operational environment. • Strong time management and organizational skills, with the ability to prioritize in a fast-paced environment. • A clear understanding of SLAs and ticket KPIs, with the ability to ensure compliance and operational efficiency. • Relevant certifications such as AWS Solutions Architect, CCNP, or equivalent. • Experience working with Esinet providers and integration systems for emergency response. • Background in developing and implementing network security protocols.

Benefits

• Comprehensive medical, dental, and vision insurance • 401k, matching up to 4% of your salary • Parental Leave Policy • Unlimited vacation days • Sick days • Competitive options plan • Health and Wellness Benefits