Reporting Analyst - Customer Engagement Operations

5 days ago

Apply Now

Receive Emails with Similar Jobs

The College Board

WebsiteLinkedInAll Job Openings

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

Education • Education Policy

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

📋 Description

• As the Reporting Analyst, you will be responsible for performing regular and ad-hoc reporting analysis and data-driven insight gathering. • You will create new operational reports to drive comprehensive operational management and performance reviews. • Your analysis will be leveraged to increase the effectiveness and efficiency in customer service operations.

🎯 Requirements

• A bachelor’s degree and 3+ years’ experience with Tableau/PowerBi, SQL, AWS, and Salesforce. • Advanced skills in Excel (e.g., sophisticated formulas, pivot tables, etc.); PowerPoint, business analytic tools. • The ability to work with large data sets to distill conclusions and recommendations for operational adjustments when required. • Strong consultative, analytical, planning, and organizational skills. • A propensity for hands-on work and a high level of execution, data driven and analytical. • A strong desire to learn and improve; and leverage feedback and performance levels to course correct. • An ease working in undefined situations and evidence of creating clarity and path forward. • The ability to travel 4-6 times a year to College Board offices and/or vendors. • Experience with Call Centers (a bonus).

🏖️ Benefits

• A comprehensive package designed to support the well-being of employees and their families and promote education. • Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more. • Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility. • A job that matters, a team that cares, and a place to learn, innovate and thrive. • You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.