Senior Workforce Management Analyst

September 27

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The College Board

WebsiteLinkedInAll Job Openings

Education • Education Policy

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Description

• Analyze contact center trends for staffing scenarios and budgets • Create forecasts for all contact methods across all lines of business • Develop and improve forecasting models and tools using historical data • Collaborate with Customer Engagement & Experience team on reporting and analytics • Make recommendations to drive performance and meet customer support requirements

Requirements

• Bachelor’s degree • 5+ years of experience in call/contact forecasting and workforce planning • Advanced skills in Excel, PowerPoint, and business analytic tools • Ability to analyze business and financial strategy • Strong consultative, analytical, planning, and organizational skills • Ability to travel 4-6 times a year to College Board offices and/or vendors

Benefits

• Comprehensive package designed to support well-being of employees and families • Health, dental, and vision insurance • Generous paid time off • Paid parental leave • Fertility benefits • Pet insurance • Tuition assistance • Retirement benefits • Recognition of exceptional performance through annual bonuses • Salary growth over time through market increases • Opportunities for merit raises and promotions