Director, Patient Services Operations

March 14

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $165.9k - $217.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Teva Pharmaceuticals

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Teva Pharmaceuticals is a global leader in the pharmaceutical industry, specializing in the development, production, and marketing of generic and specialty medicines. They are dedicated to providing quality healthcare solutions to patients around the world, emphasizing innovation and access to effective medications. With a strong commitment to sustainability, Teva aims to improve health outcomes through their diverse portfolio of products and services.

generic medicines • specialty medicines • CNS • active pharmaceutical ingredients • respiratory

10,000+ employees

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Equity on 2023-11

📋 Description

• Effectively lead a team and work within the Teva ecosystem from virtual locations through use of technology and techniques ensuring collaboration, commitment to operational effectiveness, and enhancement of our culture. • Contribute to the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes. • Lead strategic collaboration with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives. • Act as an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings. • Serve as a key representative of Patient Services on cross functional brand teams and core launch teams. • Collaborate with internal functions to align and integrate patient services with other brand initiatives to ensure a coordinated customer experience. • Champion data-driven decision-making and lead the tracking, analysis, and reporting of KPIs and program outcomes. • Create and communicate clear vision and spot unidentified opportunities for program optimization. • Facilitate and lead monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs. • Provide actionable insights and voice of the customer from ongoing patient programs. • Lead annual planning process and quarterly forecasts for respective brand teams. • Independently design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders). • Leverage a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and Teva’s chosen vendor’s service delivery capabilities to inform program design. • Test and refine solutions to drive greater patient adherence, improve patient/customer experience, and maintain product integrity. • Drive organizational innovation by identifying and implementing new technologies, tools, and service models to enhance patient engagement, adherence, and overall experience. • Use technologies, services, and data collection mechanisms to guide market access strategies and increase patient satisfaction. • Serve as subject matter expert of current vendor offerings and seek to understand vendor options and expertise in the hub and specialty pharmacy arena. • Lead and own accountability for vendor partnerships to establish and design monthly/quarterly reports that support the data analytics needs of the brand teams and Teva leadership. • Develop and maintain strong working relationships with internal business partners, including Legal, Compliance, Privacy, HR, IT, PARC, and Training. • Ensure program objectives are in compliance with Teva policies and regulatory guidelines. • Support the hiring, training and coaching of team members that may be needed to expand the team to support the future needs of Teva. • Takes initiative beyond own area, drawing insights from variety of sources and understanding market and competition.

🎯 Requirements

• Bachelor’s degree in health care, business-related area, or equivalent required; master’s degree preferred • A minimum of ten (10) years of experience in pharma, biotech, or related fields with five (5) years of senior management experience preferred • Five (5) or more years of development and operation of patient support programs/HUB services experience preferred • Extensive content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits, buy & bill processes, healthcare reimbursement practices, billing procedures, compliance, coding, and medical terminology. • Deep experience launching new pharmaceutical products, preferably a biosimilar or generic offering. • Strategic understanding of programs and services to support the needs of therapy-specific patient populations. • Subject matter expertise with AOP process, financials, POs and budgets. • Excellent communication and executive presentation skills with the ability to influence senior leaders and cross-functional stakeholders. • Demonstrated team building skills to promote an environment of diversity, collaboration and recognition. • Demonstrates continuous improvement mindset. • Proven track record to navigate enterprise-wide initiatives (including internal and external stakeholders and multiple levels of organizations). • Advanced critical thinking, problem solving, and analytical skills with a focus on data-driven decision-making and strategic program enhancements. • Demonstrated ability to operate with autonomy, to effectively collaborate in teams, and to effectively manage competing priorities to drive high-impact results. • Ability to synthesize complex information and communicate with individuals at every level of the organization. • Experience and demonstrated success in virtual ways of working while at remote locations and while traveling between locations (ie- airports, airplane wi-fi, hotels).

🏖️ Benefits

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. • Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. • Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays. • Life and Disability Protection: Company paid Life and Disability insurance. • Additional benefits include: Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible, Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.