Account Support Manager

March 18

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CareMetx, LLC

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CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

Technology solutions for life sciences • Mobile and dashboard solutions • Specialty Hub services • Data analysis and reporting

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Delivering industry-leading patient access solutions and support services. • Manage day-to-day program needs, liaising between clients and internal teams. • Operate as the primary day-to-day point of contact for clients. • Manage escalations and ensure effective resolution. • Develop a trusted advisor relationship with key client stakeholders. • Prepare regular client status dashboards for visibility of status and risks. • Draft Client Authorization Forms and support budget renewals. • Monitor program quality and ensure positive client experience.

🎯 Requirements

• BS/BA in business, healthcare, computer science or equivalent experience. • College degree required, or equivalent work experience. • 5+ years of healthcare enterprise software, technology, or operations experience. • 5+ years’ experience in Health Plan/Ancillary Benefit Plan Account Management or Operations, Specialty Pharmacy, Pharmaceutical or HUB Services. • Knowledge and experience in sales of healthcare enterprise software, health plan. • Documented track record of managing service programs. • Documented record of meeting and exceeding execution/success targets. • Ability to communicate effectively through verbal, written and presentation skills. • Must be able to work as an effective account internal representation and collaborative team member. • Must have strong client management, documentation management, and project management skills. • Strong problem solving and data analytic skills are a plus. • Must have knowledge of current best practices in all aspects of strategic corporate and integrated operations.