Engineer II, IT Systems

November 12

Apply Now

Receive Emails with Similar Jobs

CareMetx, LLC

WebsiteLinkedInAll Job Openings

Technology solutions for life sciences • Mobile and dashboard solutions • Specialty Hub services • Data analysis and reporting

501 - 1000

Description

• The Engineer II (ITSys) is responsible for managing day-to-day operations of CareMetx Internal Systems • Subject matter expert for elevated support and guidance to CareMetx internal systems • Mentor and provide guidance to Service Desk team • Manage vendor contracts, Create reports for End-User-Services (EUS) • Develops recommendations for process improvements • Cross train with other System Engineers • Lead small IT Projects • Presents new Projects or initiatives to Senior Leadership • Reports to the Senior Director, Cloud Ops • Design, implement, and troubleshoot call center telephony systems (Five9, InContact, etc...) • Proficient understanding of technology areas such as Azure Active Directory, MS InTune/MDM, Single Sign On/MFA, and identity management • Experience deploying and administering SaaS based cloud applications across multiple productivity domains • Experience deploying and administering Office 365 technologies to include Exchange, Teams and SharePoint • Experience using and administrating MS InTune, and other MDM technologies for system management • Design, manage, implement, and enhance support tools (ServiceNow) through system design and implementing new features • Experience troubleshooting and optimizing the security tools (Endpoint Security, DLP, HIPS, etc.) • Determine system interactions and dependencies with other applications and components within the Voice Services product • On-call support as needed based on rotation and severity of issues • Developing automated and documented processes and procedures to simplify operational activities • Managing software/patch deployment configurations for standard OS and applications, ensure patching compliance • Developing design and operational documents for supported applications • Providing technical support to applications and utility developers regarding integration into the operating environment • Collaborating with management, engineering, and internal customers • Responsible for backup and recovery of all IT infrastructure • Ensure system documentation is maintained • Interact with Tier 1/2 service desk to troubleshoot user and system issues • Knowledge of PowerShell; to help administer, troubleshoot, and automate the environment • Provide engineering input in the creation and update of our long-term infrastructure roadmap • Provide after-hours infrastructure support, as needed • Educate and guide less experienced engineers • Experience with various monitoring/troubleshooting tools

Requirements

• 4+ years’ experience working within an IT Helpdesk • 4+ years in IT Engineering and support roles • 4+ years’ experience with call center telephony systems • Solid experience managing and designing MS Office 365 • Possess knowledge and experience in working in hybrid environment of virtualized and cloud platforms • Automation of administrative tasks using PowerShell and Workato • Assist with the monthly Windows Update deployment process to Windows servers and workstations • Advanced technical writing skills to document and maintain records for IT systems and standard operating procedures • Experience with HIPAA requirements • Ability to interface with all levels from end-users to senior management