Operations Supervisor

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CareMetx, LLC

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Technology solutions for life sciences • Mobile and dashboard solutions • Specialty Hub services • Data analysis and reporting

501 - 1000

Description

•Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines •Conducts performance reviews and provides feedback to direct reports •Assist with the coaching of staff •Provides day-to-day instructions to team members on job responsibilities •Helps associates resolve associate work-related issues •Assist with the hiring and termination process •Assist with the development of program training documents •Ensures open communication with the staff •Proactively identifies program issues and proposes ways in which to address their concerns •Maintains positive rapport with internal and external customers •Understands contract obligations •Assist in the development of project task plan and standard operating procedures •Analyzes reports for trends and gives recommendations •Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP) •Other duties as assigned

Requirements

•3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting •Bachelor’s degree preferred •Previous 1+ years supervisory experience is required