Operations Supervisor

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CareMetx, LLC

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Technology solutions for life sciences • Mobile and dashboard solutions • Specialty Hub services • Data analysis and reporting

501 - 1000

Description

• Responsible for the day-to-day activities including the staff that supports the program. • Assists the manager in meeting the client contractual obligations. • Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines. • Conducts performance reviews and provides feedback to direct reports. • Assists with the coaching of staff. • Provides day-to-day instructions to team members on job responsibilities. • Helps associates resolve associate work-related issues. • Assists with the hiring and termination process. • Assists with the development of program training documents. • Ensures open communication with the staff. • Proactively identifies program issues and proposes ways to address their concerns. • Maintains positive rapport with internal and external customers. • Understands contract obligations. • Assists in the development of project task plan and standard operating procedures. • Analyzes reports for trends and gives recommendations. • Reports all Adverse Events (AE) in alignment with training and SOPs. • Other duties as assigned.

Requirements

• 3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting • Bachelor’s degree preferred • Previous 1+ years supervisory experience is required. • Strong interpersonal skills and attention to detail • Ability to communicate effectively both orally and in writing • Ability to manage multiple tasks • Working knowledge of Microsoft Office • Ability to appropriately delegate tasks