Customer Service Representative - Bilingual Spanish/English

Yesterday

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Carrie Rikon & Associates, LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruitment

👥 HR Tech

🤝 B2B

Description

• As a Client Service Specialist, you will provide first-line support to clients' employees regarding their benefit programs. • Assist callers with inquiries related to their employer's benefit programs. • Support members in filing claims, setting up direct deposits, and issuing new vendor cards. • Update and maintain member demographic information across internal and external systems. • Capture and advise on plan elections, aiding employees in understanding and utilizing their benefits fully. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution. • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries. • Participate in outreach campaigns, fostering strong relationships with our clients and their employees.

Requirements

• Exceptional communication skills, with the ability to clearly and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and related products/services. • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. • A team player who thrives in collaborative environments but can also work independently.

Benefits

• Competitive salary + benefits • Opportunities for professional growth and development within a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.