Senior Manager, CRM Administration

October 13

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Cars.com

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Digital Marketing • Automotive Online Advertising • Automotive Industry • Mobile Marketing • Automotive Online Marketplace

1001 - 5000

Description

• Be essential at Cars Commerce - simplifying car buying and selling. • Responsible for all administration activities within the CARS, Inc Salesforce environment. • Grow the talent on their team ensuring best practices and excellent customer experience. • Serve as a liaison between Technology and other departments for maintenance and projects. • Manage Salesforce operations including administration, implementation, and maintenance. • Lead a team of Salesforce administrator professionals on various tasks and solutions. • Ensure KPIs are defined, measured, and reported for team performance. • Oversee onboarding and mentorship in the CRM administration team.

Requirements

• 8+ years of established leadership experience in Salesforce administration and team management within a larger project team • Able to work in a fast-paced environment, multi-task, prioritize multiple projects, and be a proactive problem solver • Able to lead and drive complex operational initiatives and can demonstrate an ability to create clarity for their team • Track record of Salesforce.com experience as an administrator with extensive knowledge of Sales Cloud and Service Cloud, preferably in an instance with 500+ end-users • Strong communication skills, including the ability to summarize complex system functionality for the business user • Experience in Agile environments and knowledge of Agile development practices and a sprint delivery model • A knack for listening and interpreting user requirements and then turning them into action • Ability to establish, manage, and leverage relationships with internal and external partners • Ability to assess ways for the team to improve and streamline our support process from a people and technology perspective • Strong project management skills and knowledge of software deployment methodologies • Experience with working on Lightning Experience • Experience with Data Loader, Salesforce Reporting and Dashboard, automations such as workflow rules and Flows • Innovative thinking and problem-solving skills • Excellent organizational skills • Embraces new technology, applications, and solutions • Able to mentor and create a growth mindset environment on the team

Benefits

• Medical, Dental & Vision Healthcare Plans • 401(k) with Company Match + Immediate Vesting • New Hire Stipend for Home Office Set-Up • Employee Stock Purchase Program • Generous PTO • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day • Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!