Customer Success Representative

December 7

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CASAFARI

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Real Estate • Technology • Data Aggregation • Analytics • Price Analysis

201 - 500 employees

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

💰 Series A on 2021-07

Description

• Liaise with customers submitting support requests via multiple channels • Interact with customers using a variety of platforms • Respond to customers requests in a timely manner and efficiently • Organize and conduct workshops, training sessions, and webinars for existing clients • Build and maintain strong relationships with customers • Gather feedback from customers to understand their satisfaction levels • Analyze customer data to gain insights into their behavior, needs, and preferences • Create effective campaigns for new customers as well as less active ones

Requirements

• Native-level proficiency in Spanish and English • Professional working proficiency in Portuguese, Italian, German and/or French is a big plus • Excellent written and oral communication skills in English • 2+ years of experience in customer support (preferably B2B, SaaS and Real Estate) • Previous experience working with a ticketing system • Ability to understand technology for real estate professionals • Strong analytical and problem-solving abilities • Service-oriented mindset • Curiosity, strong growth mindset, ability to learn fast • Strong communication and interpersonal skills • Empathetic, desire to help and support clients

Benefits

• Health Insurance • Flexible working model, accommodating fully remote, fully onsite or hybrid • Mentorship, data/product, sales, and persuasion training • Awesome opportunity to build the fastest growing Proptech company in Europe together with smart and ambitious people from all over the world • Free access to the CASAFARI platform (helpful if you’re looking for a place to live)