casavi GmbH
casavi GmbH is a cloud-based software provider specializing in digital solutions for real estate and property management. Their platform helps streamline processes, enhance customer communication, and improve productivity in the property management industry. With features like integrated task management, service provider coordination, and partner solutions, casavi aims to optimize administrative workflows and support efficient building management.
Property Management Software • Software-as-a-Service • Customer Portal • Digital Property Management • PropTech
Technical Support and Integration Manager
March 9
casavi GmbH
casavi GmbH is a cloud-based software provider specializing in digital solutions for real estate and property management. Their platform helps streamline processes, enhance customer communication, and improve productivity in the property management industry. With features like integrated task management, service provider coordination, and partner solutions, casavi aims to optimize administrative workflows and support efficient building management.
Property Management Software • Software-as-a-Service • Customer Portal • Digital Property Management • PropTech
📋 Description
• Wichtige Schnittstelle zwischen Kunden und internen Teams bestehend aus Produktmanagement, Entwicklung, Kundenservice und Vertrieb • Erste Anlaufstelle für komplexere Produktfragen, beantwortet per Telefon und Ticketsystem • Unterstützung bei Einrichtung und Optimierung von Schnittstellen auf Windows-Systemen und REST-API • Angehen und Lösen von Anliegen entsprechend unserer KPIs • Teil eines cross-funktionalen Teams zur Weiterentwicklung der Software • Testen von Bugs, neuen Features und Überprüfung neuer Lösungswege in der Software
🎯 Requirements
• Mindestens 2 Jahre Berufserfahrung im technischen Kundensupport (idealerweise 1st und 2nd Level Support) • Abgeschlossene Ausbildung mit Schwerpunkt IT oder hervorragende IT Affinität • Ausgezeichnete Kommunikationsfähigkeit • Erfahrung im Umgang mit Ticket-Management-Tools wie Jira, CRM-Tools wie Salesforce • Fundierte Datenbankkenntnisse z.B. mit SQL oder MongoDB • Freude am Kontakt mit Kunden • Fähigkeit zur effektiven Strukturierung von Aufgaben und Priorisierung • Kommunikation in Deutsch (C2) und Englisch (C1) einwandfrei
🏖️ Benefits
• Ein ambitioniertes und sympathisches Team, das bevorzugt mit agilen Methoden arbeitet - das beweist auch unser Kununu-Score von 4,6 • Flexible & hybride Arbeitszeitmodelle • 60 Tage pro Jahr Workation in der EU & 2 Tage Social Leave • Regelmäßige Firmenevents • Kita-Zuschuss & betriebliche Altersvorsorge • Corporate Benefits • Vergünstigte Mitgliedschaft bei EGYM Wellpass & Sportangebote • Vielfältige Entwicklungsmöglichkeiten
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