Senior Technical Support Engineer

2 days ago

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CAST AI

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AI-driven Kubernetes automation platform. Saves 60%+ of your AWS, GCP, Azure cloud native compute bill.

cloud computing • AWS • cost optimization • Azure • multi cloud

51 - 200

Description

•Provide exceptional technical support and insights to global customers •Act as the primary subject matter expert for CAST AI •Collaborate directly with customers for troubleshooting and diagnosing technical issues •Take ownership of customer issues from initiation to resolution •Contribute to the internal knowledge base and mentor junior team members •Participate in an on-call rotation to provide after-hours support

Requirements

•Bachelor's or Master's degree in Computer Science, Engineering, or a related field •3-5 years of hands-on experience in Kubernetes administration and troubleshooting •Excellent understanding of Linux/Unix fundamentals •Hands-on experience with at least one major public cloud provider (AWS, Azure, GCP) •Strong problem-solving skills and technical understanding •Excellent communication abilities for documenting processes and solutions

Benefits

•Remote role with flexibility to work from any location •Work with highly skilled professionals •Flat company structure with direct access to company leadership •10% time to focus on self-improvement or personal projects •Skin in the game, every employee gets a share of the company •Short feedback loop with a focus on customer satisfaction