Field Network Engineer

October 20

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CathWorks

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Medical Device • Artificial Intelligence • Non-invasive • Cardiovascular

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

Description

• Provide external and internal customer support for the CathWorks FFRangio® System. • Be on-call for technical questions and issues. • Support on-site system assembly, installation, and service operation. • Coordinate all technical aspects with the medical center’s IT representative. • Provide feedback for improvement to QA, R&D, sales/marketing, and commercial operations as well as provide technical training as needed. • Perform on-site system installations and partner with the CathWorks sales team, imaging (C-Arm) field service engineers, and hospital IT as needed during complex installations. • Identify and communicate with key stakeholders to ensure seamless installation and maintenance of systems. • Provide support during network connections with the hospital’s angiography C-Arm systems and PACS. • Resolve and troubleshoot technical issues during on-site system assembly, installation, live cases, and general service calls. • Provide on-call remote technical support to customers and sub-contractors. • Utilize and contribute to our technical knowledge library with articles on common troubleshooting issues and FAQs. • Maintain data on all support cases and provide metrics for continuous improvement opportunities in QA, sales/marketing, design, and commercial operations.

Requirements

• Bachelor’s degree – Biomedical Engineering degree is preferred • 3 – 5 years of relevant experience • Experience with the Windows 10 operating system networking tools • Experience with diagnostic imaging equipment required (e.g., C-Arm systems and/or PACS) • Experience with DICOM protocols preferred • Previous experience working with imaging equipment in a Cath lab preferred • Understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment including knowledge and use of all necessary tools and test equipment. • Ability to read and interpret schematics and site drawings. • Network+ or CCNA certified preferred • Strong knowledge in TCP/IP protocols, deep understanding in networking environment, including fire wall settings, routing, subnetting etc. • Strong organizational skills, self-disciplined, and the ability to work independently. • Ability to communicate effectively with various levels of employees and customers both verbally and in writing. • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives. • Ability to adapt to changing work requirements in a complex, fast-paced environment. • May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. • Strict adherence to corporate and site safety procedures is mandatory. • Use of personal protective equipment may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hat, hard toed shoes, and medical rubber gloves. • May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include but are not limited to drug testing and immunizations as dictated by the customer or facility policy. • 30% travel