Customer Service Representative, Dutch Speaker

March 4

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CBREX

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CBREX is the world’s largest recruiting agency marketplace that utilizes AI-powered tools to streamline the hiring process. It offers a unique platform that connects companies with specialized recruiting agencies for efficient talent acquisition. With features like automated resume screening and vendor consolidation, CBREX helps organizations source qualified candidates quickly, catering to various industries including healthcare, technology, and manufacturing.

B2B marketplace • AI-powered RPO • International Hiring • Recruit Tech • Hiring

51 - 200 employees

Founded 2015

🤝 B2B

👥 HR Tech

🎯 Recruitment

📋 Description

• Assist Dutch-speaking customers with their technical inquiries • Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat • Troubleshoot technical problems , offering solutions for issues such as website setup, configuration, or functionality • Document all customer interactions and issues in the company's CRM system • Ensure customer satisfaction by resolving issues promptly and professionally • Escalate complex technical problems to the appropriate department when needed • Provide feedback to management on recurring issues and areas for improvement in customer experience • Maintain confidentiality and adhere to data protection policies while handling customer information • Collaborate with team members to improve processes and enhance customer experience

🎯 Requirements

• Fluency in Dutch (C2 level required) • Intermediate English proficiency (B2 level or higher) • Previous experience in customer service or technical support is a plus, but not mandatory • Technical aptitude and willingness to learn about website solutions and common technical issues • Excellent communication skills (both written and verbal) with a customer-focused approach • Strong problem-solving skills , with the ability to analyze and troubleshoot technical issues • Ability to work independently and maintain high-quality service while working remotely • Ability to work under pressure , prioritize tasks, and handle multiple inquiries simultaneously • Exceptional attention to detail and ability to handle repetitive tasks with accuracy • Comfortable with working night shifts , weekends, and flexible hours • EU ID required to work legally in Portugal • Residence Card required for non-EU nationals

🏖️ Benefits

• Health and Life Insurance (Comprehensive coverage) • Career Growth and Development Opportunities • Meal Allowance • Transport Allowance • Company-Provided Equipment (Laptop, tools, and software)