Customer Support Advisor, German Speaker

3 days ago

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Skills shortage • Staffing • Recruitment • Employment • engineering

201 - 500

Description

• Customer service related to banking issues, account opening, access password locks, transfers, etc. • Back office management such as answering emails, whatsapp etc. • Offer of banking products • Comply with the requirements of transparency, service information (purpose, characteristics and risks of the different investment products) and client protection reflected in the regulations, both internal and external, that apply to this type of product • Report and follow up on anomalies that arise in the application • Comply with the quality standards and sales objectives defined by the entity

Requirements

• Academics. • MS Office (Excel, Word, PowerPoint, Access) • German: C1 level minimum • Customer orientation, empathy and active listening • Excellent communication skills, oral and written • Analytical capacity and facility to acquire new knowledge autonomously • Commercial capacity, social skills and dialogue with clients, companies or groups • Problem resolution • Teamwork • Proactive attitude • Results oriented • Ability to plan, organize and work under pressure • Initiative, autonomy and "I can" attitude • Flexibility and adaptability to changing environments and new technologies • Valuable (not exclusive) experience in banking

Benefits

• 38,5 hours/week • Monday to Sunday (2 days off per week, and 2 weekends off per month) • Hours from 2:00 p.m. to 10:00 p.m. • Remote Working Model • Indefinite contract • Annual vacations: 32 calendar days • Opportunity to work with the largest service provider in the world • Real possibilities of growth within the company