Customer Service Agent, Korean
July 14
Description
• Customer Service by phone, e-mail or social media for solving any incidents generated daily. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Parallel work for the Department of Operations will be performed when resolving incidents.
Requirements
• Previous experience in User Support or Customer Service positions are highly valuable. • Previous experience using Zendesk is preferred. • High Korean level (oral & written) and fluent in Spanish or English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks. • Have good communication and interpersonal skills. • Are a solution-oriented and reliable professional. • Are incredibly detail-orientated with excellent time-management skills. • Are flexible. Everything can change very quickly and you know how to adapt • Have excellent interpersonal and communication skills. • Be decisive and organized. • Love being part of a dynamic team in a growing company. • Candidates must reside in Spain
Benefits
• Home office • Great work environment with a young, international team of talented people to work with! • Possibility to receive in advance part of your salary by Payflow • 40% discount on all Fever events and experiences • Health Insurance • Gympass Membership
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