Italian Customer Care Associate

March 20

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CBTS

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CBTS is a technology services provider that specializes in application modernization, cloud solutions, and cybersecurity. They help businesses transition to cloud-first environments, offering services such as application migration, management, and security consulting. With a focus on delivering modern technology solutions, CBTS empowers organizations to enhance productivity and achieve transformative business outcomes through expert IT consulting and managed services.

unified communications • information security • cloud computing • IT infrastructure • collaboration

1001 - 5000 employees

Founded 1994

🔒 Cybersecurity

📋 Description

• Act as the primary point of contact for customers, addressing inquiries and providing solutions via phone, email, and live chat. • Ensure customer issues are resolved efficiently and effectively, maintaining a high level of satisfaction. • Assist customers with troubleshooting, product inquiries, and service-related concerns. • Keep thorough records of customer interactions, ensuring all issues and resolutions are logged accurately in the CRM system. • Collaborate with internal teams to address customer concerns and improve the overall service experience. • Provide timely updates and follow-ups to customers, ensuring their needs are met and issues are resolved. • Identify opportunities to improve customer service processes and share feedback with management. • Consistently meet key performance indicators, such as response times, resolution times, and customer satisfaction levels.

🎯 Requirements

• Fluent in Italian (both written and spoken); proficiency in English is a plus. • Previous experience in customer service, support, or a similar role is preferred. • Excellent communication skills with the ability to convey information clearly and professionally. • Strong problem-solving abilities, with a focus on providing practical solutions to customer issues. • Ability to work independently in a remote environment while staying organized and self-motivated. • Exceptional attention to detail and the ability to manage multiple tasks effectively. • A customer-first mindset with a passion for delivering high-quality service. • Familiarity with CRM software and other customer service tools is a plus.

🏖️ Benefits

• Competitive salary and benefits package. • Health insurance and wellness support. • Flexible remote work environment. • Opportunities for career growth and professional development. • A dynamic and supportive team culture. • Work-life balance with a focus on employee well-being.