Legal Intake Specialist

November 5

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Chisholm Chisholm & Kilpatrick LTD

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Insurance Litigation • Short-Term Disability • Personal Injury

201 - 500 employees

🤝 Non-profit

🏛️ Government

Description

• Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm • Your mission would be to establish the firm’s relationship with qualified potential clients by conducting interviews via telephone. • The Legal Intake Specialist is the initial point of contact for all potential new clients seeking assistance with Veterans’ Benefits and ERISA & Insurance matters. • This important role involves high volume internal and outbound phone work and completion of administrative duties related to client intake and retention.

Requirements

• High School Degree required; Bachelor’s degree preferred • Minimum one year of customer service experience with a high call volume • Minimum one year of high-volume phone/customer service experience • Ability to make or receive calls for a minimum of 6-8 hours per day • Excellent verbal communication skills and professional telephone etiquette • Capability to make sound judgments and decisions • Proficient in Microsoft Office Suite • Strong multitasking skills • Ability to work in a fast-paced, constantly changing, and challenging call center environment • Multiple language skills a plus

Benefits

• CCK offers options for medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!) • Gym membership reimbursement • 15 days of PTO (increasing over time) and 12 paid company holidays in 2024 • 35 Work-from-home days per year that can be used for any reason. • 401k matching • Paid Parental Leave