CCS
CCS is a leading U. S. medical supplier specializing in chronic care management for individuals living with diabetes. Founded in 1994, CCS combines a range of medical products and supplies with clinical education, monitoring, and personalized coaching to help patients manage their conditions effectively. With a focus on improving outcomes and simplifying care management, CCS partners with healthcare providers, health plans, and manufacturers to enhance the quality of care for their patients.
insulin pumps • diabetes • ostomy • urology • incontinence
Supervisor - Call Center Operations
March 12
🇺🇸 United States – Remote
💵 $55.9k - $67k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
CCS
CCS is a leading U. S. medical supplier specializing in chronic care management for individuals living with diabetes. Founded in 1994, CCS combines a range of medical products and supplies with clinical education, monitoring, and personalized coaching to help patients manage their conditions effectively. With a focus on improving outcomes and simplifying care management, CCS partners with healthcare providers, health plans, and manufacturers to enhance the quality of care for their patients.
insulin pumps • diabetes • ostomy • urology • incontinence
📋 Description
• Supervisor, Non-Clinical Operations oversees daily productivity of Communication Center Representatives. • Responsible for team development including coaching, mentoring, and performance evaluations. • Monitor and drive performance, quality, and productivity in the Communication Call Center. • Ensure optimum staffing levels and maintain compliance with policies and procedures. • Uphold confidentiality and HIPAA requirements at all times.
🎯 Requirements
• Superior team leadership skills with demonstrated excellence in motivating, developing, and retaining front-line employees. • Proven ability to communicate effectively with company personnel, customers, and professionals at all levels. • Demonstrated ability to multi-task and maintain records in a well-organized manner.
🏖️ Benefits
• Competitive salary and benefits package. • Eligible for performance-based incentives. • Drug free work environment.
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