Senior Manager - Operations

4 days ago

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CDK Global

WebsiteLinkedInAll Job Openings

CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Description

• Manage Analysts and Supervisors • Perform evaluations, deliver feedback, prescribe solutions and monitor progress on KPIs. • Read and analyze complex cases, as escalated from the team. • Manage to metrics and take actions based on results. • Focus on workforce utilization and optimization, forecasting both billing and revenue of services. • Ensure team adheres to all CDK processes, policies, and values. • Regularly communicate expectations and context for decisions made across teams. • Interview potential candidates and make hiring decisions. • Identify business opportunities for efficiency and modernization.

Requirements

• Bachelor’s degree or equivalent work experience required • 5+ years of direct experience. • Proficiency in PSA, preferably Certinia (formerly Financial Force), Microsoft Tools (i.e. Powerpoint, Outlook, Excel) • Exceptionally strong conflict resolution and decision making skills. • Focus on quality in customer experience. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Experience working in a team-oriented collaborative environment. • Portrays a professional persona with internal and external clients • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Highly motivated and self-directed. • Excellent written and oral communication skills. • Keen attention to detail. • Strong documentation skills • Possesses strong business acumen - Ability to understand and capture business value proposition. • Basic understanding of business budgeting process and financial risk/implications of business decisions. • Ability to create operating analysis and demonstrate ROI as it pertains to priorities and decisions across the department.

Benefits

• Medical • dental • vision • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement