Cloud Billing Solution Analyst

5 days ago

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CDW

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Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+

💰 Post-IPO Equity on 2015-07

Description

• The Cloud Billing Operations Analyst is responsible for day-to-day activities in support of efficient management of the Cloud Billing reporting offered by CDW to Public Sector customers. • The Analyst documents, maintains, and performs standardized billing reporting functions. • The Analyst reviews operating processes and procedures and makes recommendations to achieve efficiency improvements. • This role is also responsible for ensuring that the accuracy of partner invoices and that customers are invoiced promptly and accurately for cloud services delivered. • Assist in launching and executing all elements of the monthly Cloud billing reporting process. • Recognize trends and report on anomalies/variations. • Ensure the integrity of the process documentation prepared and distributed to the Cloud Operations team as well as Sales and other key stakeholder teams. • Analyze business processes and workflows and recommend improvements and enhancements. • Ensure that percentage rates and markups are precise for every customer. • Regularly collaborate with Sales, Accounts Payable, Accounts Receivables and Program Management teams. • Investigate and resolve any billing questions, creating special reports when necessary. • Quickly address and rectify any disputes or inconsistencies in billing reporting. • Review partner invoices for accuracy and track alignment to customer invoices. • Gather and organize necessary documentation according to client invoicing and reporting guidelines.

Requirements

• Proficient in Microsoft Office applications with Advanced Excel skills • Strong analytical skills with the ability to apply them in business operational situations • Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders • Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Ability to multi-task, organize and prioritize • Strong creative problem solving skills • Demonstrated strict attention to detail, accuracy and completeness • Aptitude to learn new operations, policies, and procedures and put them into practical use • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines • Strong organizational and time management skills • Ability to compose materials such as detailed reports, process documentation, etc., and/or to make presentations outside the immediate work area • Applicant should demonstrate solid attention to detail and a penchant for accuracy • Proven expertise in using AWS Billing Dashboard, Cost and Usage Report and Cost Explorer • Foundation certificate or higher in AWS • Ability to understand, remember, and apply oral and/or written instructions or other information; organize thoughts and ideas into understandable terminology; multi-task, organize and prioritize; apply common sense in performing job; and understand subscription-related transacting and billing concepts • Knowledgeable in SPS, Service Now, and other CDW-based application programs