Telephony Engineer II

2 days ago

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CDW

WebsiteLinkedInAll Job Openings

Security • Cybersecurity • Health Tech • Retail Tech • Small Business Tech

10,000+ employees

Founded 1984

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

💰 Post-IPO Equity on 2015-07

Description

• A Telephony Engineer II plays an important role in the alignment and execution of strategic services related to engineering. • The Telephony Engineer will maintain, administer, and optimize CDW’s VoIP infrastructure, collaboration platforms and services. • Perform tasks relating to operations, installation, and/or maintenance for local, off-site and/or remote locations. • Ensures uninterrupted access to all CDW voice and video telecommunication platforms. • Analyzes, evaluates, and maintains CDW’s telecommunication and video systems. • Implement and test telecommunications software solutions. • Follows industry best practices for analysis, installation, and quality assurance of transmission mediums and infrastructure components. • Provides customer training of the telecommunications features and functionality. • Perform analysis, acquisition, and installation of remote hardware and software. • Interfaces with internal/external customers and vendors to determine system needs. • Serve as a technical expert on a functional basis for the resolution of complex telephony problems. • Create the Business Continuity Plan for CDW Telephony platforms and lead business continuity planning reviews and tests for all CDW Telecommunication platforms. • Ensure functionality of all telecommunications monitoring for service failures, performance problems. • Coordinate with the Telephony Team for level 1 and 2 support of complex issues. • Plan changes by coordinating with the team and acquire necessary approval from change advisory board. • Responsible for the installation of operating systems and security patches. • Responsible for assessing the applicability of vulnerabilities and maintain security compliance of telephony voice and video solutions. • Work off hours and weekends as instructed by the business. • Participate in a rotational on-call schedule. • Provide advice and guidance on operational issues and mentor lower-level engineers. • Collaborate with business owners to complete project requirements. • Coordinate with vendors to troubleshoot and repair outages.

Requirements

• Bachelor’s degree and 3 years’ experience in software/hardware voice/video network design and analysis OR, 7 years’ experience in software/hardware voice/video network design and analysis. • Broad knowledge of voice, data and video communications systems, dial plans, switching architecture, telephony, contact center scripting, and wiring. • Experience with moves, adds, and changes, fault isolation and resolution, and end-user support. • Advanced knowledge of TCP/IP, QoS, SIP signaling, and call flow. • Advanced experience with Telecom Carrier services; ordering, installation, and troubleshooting. • Advanced knowledge of VoIP technologies and actual implementation / support experience. • Advanced knowledge of (but not limited to) Cisco voice and video platforms. • Ability to lead complex projects with minimal assistance. • Ability to communicate effectively and constructively with coworkers and executives at all levels. • Strong documentation skills with impeccable attention to detail. • Advanced troubleshooting skills. • CCNA, CCNP, or Collaboration certification preferred. • Experience with Microsoft tools such as Outlook, Word, Excel, Visio, OneDrive, SharePoint, Teams, a plus. • Experience with ServiceNow, a plus.