celebrate company
Celebrate Company is a versatile organization dedicated to transforming meaningful moments into lasting memories through unique products and exceptional services. Their portfolio includes companies like Atelier Rosemood and kartenmacherei, leading the European market in customizable greeting cards and innovative digital solutions for photo sharing and print products. With a strong emphasis on quality, customer centricity, and trust, Celebrate Company operates across multiple nations, fostering creativity and growth in an agile environment.
Team Lead - Customer Care
February 11
celebrate company
Celebrate Company is a versatile organization dedicated to transforming meaningful moments into lasting memories through unique products and exceptional services. Their portfolio includes companies like Atelier Rosemood and kartenmacherei, leading the European market in customizable greeting cards and innovative digital solutions for photo sharing and print products. With a strong emphasis on quality, customer centricity, and trust, Celebrate Company operates across multiple nations, fostering creativity and growth in an agile environment.
📋 Description
• Leitung eines Teams von 10–15 Mitarbeitenden, Förderung der persönlichen und fachlichen Entwicklung sowie Sicherstellung der Servicequalität • Optimierung von Arbeitsabläufen, Setzen von Standards für Tools und Qualität sowie Sicherstellung einer effektiven Zusammenarbeit mit anderen Teams • Sicherstellung einer transparenten Kommunikation und kontinuierlichen Versorgung des Teams mit den neuesten Informationen • Analyse von KPIs und Ableitung datenbasierter Maßnahmen zur kontinuierlichen Verbesserung der Servicequalität
🎯 Requirements
• Mindestens 3 Jahre in einer leitenden Funktion im Kundenservice (z. B. Reklamationsmanagement, Customer Care), idealerweise im E-Commerce • Erfahrung in der Führung von Teams, Förderung von Eigenverantwortung und gezieltes Coaching von Mitarbeitenden • Fließende Deutsch- und Englischkenntnisse, Französischkenntnisse sind ein Plus
🏖️ Benefits
• Flexible Remote-Arbeit, Teilzeitoptionen, moderne Hardware (Macbooks), kollaborative Büroflächen (Flex Desks) • Agile Arbeitsweise, Fair Pay, Kompetenz- und Führungsmodelle • Nilo.health, Workations, Sabbatical, 30 Tage bezahlter Urlaub • Interne Weiterbildung, Coaching, regelmäßige Feedback- und Wachstumsprozesse, flexible externe Lernmöglichkeiten • Office-Frühstück und Lunch, (freiwillige) Events, Remote Team-Building, Office Dogs, exklusive Family & Friends-Rabatte
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