Sales Auditor

3 days ago

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Centene Corporation

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Contracting • Network Development • Managed Care

10,000+

Description

• Responsible for providing auditing and tracking support to Medicare Sales Leadership Team. • Oversight and responsibility of auditing all member, prospective member and agent interactions with call center staff. • Complete weekly report cards for Inside Sales and Agent Hotline. • Develop consistent auditing metrics for call center staff. • Create and maintain library of calls for training. • Audit all inbound and outbound communications. • Complete weekly call audits of external vendors. • Make recommendations for process improvement and training opportunities. • Create and present reporting based on auditing trends and findings. • Work closely with leadership team to ensure consistency across the department. • Evaluate new hire readiness based on call audits. • Perform other duties as assigned.

Requirements

• A High School or GED • A Bachelor's Degree in a related field (preferred) • 2+ years of experience in a call center • knowledge of customer service expectations related to quality and service • knowledge of HIPAA regulations

Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules