Technical Support Engineer, EMEA
Yesterday
Description
• As a Technical Support Engineer, you will be part of the Customer Success organization • Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues • Provide timely communication to customers, maintaining prescribed SLAs • Use your problem solving and creativity to derive solutions for customers • Document detailed investigations of new issues • Prioritize customer cases in your own queue • Raise issues, bugs, and feature requests to the engineering and product teams • Regularly create and manage Knowledge Base content • Proactively seek out learning opportunities and challenges • Collaborate, teach, and learn across several different cross functional groups • Participate in an on-call rotation for after hours, holiday, and weekend support coverage • Able to work Sunday - Thursday 9am-5pm Central European Time or Israel Standard Time
Requirements
• Curious individual with a strong intellectual drive for excellence • Minimum of a bachelor's degree (STEM field preferred) or equivalent work experience • 1-2 years of experience working with Docker and Kubernetes • Familiar with CI/CD, Terraform, GitHub • Passion about providing a superior customer experience • Desire to collaborate effectively with cross functional engineering teams • Bonus: interest or experience in modern security frameworks and protocols • Start-up experience preferred
Benefits
• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family • Monthly Wellness budget
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