Senior Customer Success Manager

March 1

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Logo of Chalice AI

Chalice AI

Chalice AI is a company that offers software solutions empowering businesses with AI-driven advertising tools. Their platform enables users to build and control algorithms trained on their own data, prioritizing transparency, compliance, and auditability. Chalice AI emphasizes the customization and real-time decision-making capabilities of their software, allowing brands to drive specific business outcomes. They focus on providing unique, brand-specific AI models and solutions for data scientists and advertisers, enhancing productivity and competitive advantage in the digital advertising space.

AI • machine learning • CTV • biddable media • custom algorithms

📋 Description

About Us: Chalice specializes in developing and deploying custom algorithms in programmatic advertising. • Position Overview: Looking for a highly motivated and experienced Customer Success Manager (5-7 years of experience). • Key Characteristics and Responsibilities: Relationship Building, Campaign Management, Tech Enthusiast, Self-Starter, Innovative Thinker, Entrepreneurial Spirit, Collaborative Team Player. • Technical Skills: Ad Tech Expertise, Data Analysis. • Communication & Project Management: Client Relationship Management, Presentation Skills, Negotiation, Project Management. • Soft Skills: Problem-Solving, Collaboration, Adaptability. • Why Join Us: Innovative Environment, Career Growth, Collaborative Culture, Competitive Compensation, Inclusive Workplace.

🎯 Requirements

Education: Bachelor’s degree in Marketing, Advertising, Business, or a related field. • Experience: 5-7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component. • Hands-On Knowledge: Proficiency in DSPs (e.g., The Trade Desk, DV360), SSPs, and other programmatic tools. • Tech-Savvy: Experience with ad-serving platforms (e.g., Campaign Manager 360), Real-Time Bidding (RTB), and understanding programmatic auction dynamics.

🏖️ Benefits

Medical, Dental, and Vision Insurance • 401k Options • Unlimited PTO • 11 Company Holidays • Office-wide closure between Christmas Eve and New Year's • Office Start-Up Stipend & In-Office Meal Allowance

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