Implementation Manager

December 5

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Chamberlain Group

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Residential Garage Door Openers • Security • Commercial Door Operators • Access Solutions • Gate Operators

5001 - 10000 employees

🔧 Hardware

☁️ SaaS

🏢 Enterprise

Description

• Developing and executing project plans for myQ Enterprise projects • Communicating with stakeholders to resolve issues • Managing all aspects of an implementation project • Partnering with dealers, contractors, and customers for implementation • Conducting training on new software for users • Post-implementation audits for successful product usage • Mentoring new team members to reinforce CG’s values • Complying with health and safety guidelines • Protecting Chamberlain Group’s reputation through confidentiality • Maintaining professional knowledge through continual learning

Requirements

• Bachelor's Degree in related field • 7+ years in customer facing role and/or project management role • Experience with contract negotiations • Experience leading process improvement projects • Experience working with software • High sense of urgency • Strong sense of Customer Advocacy • Proven track record of successful project implementations • Excellent communication, presentation, and interpersonal skills • Ability to work independently and with a team to meet deadlines • Ability to recognize and articulate trends and insights across the customer base • Change agent, able to drive new processes and streamline existing ones • Ability to travel up to 70% - domestically and internationally; valid drivers license