Continuing Care Coordinator

March 25

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Charlie Health

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Charlie Health is a mental health service provider specializing in Virtual Intensive Outpatient Programs (IOP) designed for both teens and adults. The company offers personalized and flexible therapeutic solutions for a wide range of mental health conditions such as anxiety, depression, trauma, self-harm, and substance use disorders. Charlie Health emphasizes accessibility and immediate care, with treatments starting within 24 hours and offering flexible scheduling. Through various therapeutic methods, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), Charlie Health aims to provide exceptional outcomes and foster long-term healing in its clients. Accredited by the Joint Commission, Charlie Health is committed to maintaining high standards of safety and quality of care.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

📋 Description

• We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. • This urgent need calls for a reimagined approach to behavioral health treatment. • Continuing Care Coordinators help manage client-related communication and coordination with referral sources, such as hospitals, outpatient practices, schools, and governmental organizations. • They are responsible for providing treatment updates to referring providers and planning discharge for clients in our care. • A key aspect of this role is building trusting relationships with referral sources – Continuing Care Coordinators are expected to communicate professionally and collaboratively to deliver a seamless, supportive experience. • Continuing Care Coordinators ensure that each discharge plan is comprehensive and clinically appropriate, identifying aftercare resources and engaging clients to facilitate a smooth transition. • We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

🎯 Requirements

• Bachelor’s degree in health sciences, communications, psychology, social work, or related field • Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach) • Strong interpersonal, relationship-building and listening skills • Metrics- and results-oriented mindset, with experience working against concrete targets • Excellent written and verbal communication skills • Extreme organization and attention to detail • Work authorized in the United States and native or bilingual English proficiency • Ability to thrive in a fast-paced environment and learn quickly • Proficient in Salesforce and Google Suite/MS Office

🏖️ Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. • Read more about our benefits here.