Customer Success Manager - Growth

November 6

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Chartbeat

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web analytics • real-time data • engagement • traffic • data science

51 - 200

💰 $7M Venture Round on 2018-07

Description

• Customer Success Manager will deliver exceptional net growth of existing enterprise relationships • Report into Sr. Manager, Customer Success, responsible for managing and developing Accounts • Cultivate successful relationships with key stakeholders within customer organizations • Understand technical needs and ensure optimal delivery of Chartbeat and Tubular Labs solutions • Become expert at articulating Chartbeat value proposition to customers • Identify opportunities for increased product optimization and upsell potential • Proactively flag at-risk accounts and work to retain them • Travel as needed to represent Chartbeat at customer meetings and conferences worldwide

Requirements

• Bachelor’s degree and/or equivalent experience • 2+ years of B2B relationship management experience • Experience working with and/or for media organizations a major plus • Demonstrated experience with or appetite to learn consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms • Recognized by key customers/stakeholders as a digital media and analytics expert who can leverage that knowledge into practical customer solutions • Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all functions of our customer organizations • Experience with scaled Customer Success or 1:Many SaaS models a plus • Proven results consistently growing a portfolio of enterprise customer relationships • Strong sense of urgency and resiliency • Excellent written, persuasive speaking, demoing and contract negotiation skills • Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred • Familiarity with web/media publishing technologies and debugging tools is a major plus • Experience working with customers outside the US is a plus • Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, Portuguese, French, and German is a plus.