Director - Systems Optimization

March 15

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Chime

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Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

1001 - 5000 employees

Founded 2013

💳 Fintech

📋 Description

• The Systems Optimization team is a critical component of Operations and Member Experience. Systems Optimization is accountable for the lifecycle management of our 3rd Party operational systems and tools. The systems and tools enable our Chime support agents to deliver efficient, delightful experiences for our Chime members. This team is focused on: ensuring successful new system implementations, creating optimal day to day system utilization, managing system maintenance and hygiene, and planning a scalable long-term system strategy. • The Director, Systems Optimizations, will be responsible for leading and developing a team through implementing and optimizing a suite of 3rd party systems and tools, that ultimately powers our Operations and Member Experience organization. • In this role you will coach, inspire, and develop your team of Systems Optimization professionals. Partner with stakeholders to ensure the team is effectively prioritizing and executing deliverables to achieve organizational goals and metrics. You’ll work directly with product and information technology leaders to ensure alignment on strategies

🎯 Requirements

• 12+ years of intensive experience launching and maintaining contact center systems and tools for large organizations • 10+ years of cross-functional team management and leadership experience in system administration or similar roles • Ability to work as well with cross functional teams internally and externally • Ability to think critically about complex settings and team needs and build systems and workflows with the ability to scale • Excellent communication and presentation skills; a track record of successfully engaging internal and external stakeholders • Experience (and enjoyment) working with high growth teams and products that: • Pose lots of energy • Embrace moving quickly • Fail fast (and forward) and iterate • Accept some ambiguity and change • Deep technical acumen including a general understanding of development languages, APIs, and large data sets to inform decisions

🏖️ Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote • Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit • Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress