Customer Success Operations Manager

5 days ago

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CipherHealth

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Patient Engagement • Care Coordination • Patient Communication • Proactive Outreach • Patient Rounding

51 - 200 employees

Founded 2009

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Debt Financing on 2020-08

Description

• CipherHealth is committed to enhancing communication and coordination throughout the care continuum. • Looking for a Customer Success Operations Manager with 4-6 years of experience in a high growth SaaS environment. • Own the development, implementation, change management, and scaling efforts of the CS organization.

Requirements

• 4-6 years of Customer Success Operations Management • Project Management experience • Experience reviewing and supporting SaaS contracts • Highly energized team player • Experience and comfort in a dynamic, rapidly growing organization • Proficient in Salesforce • Preferred proficiency in GainSight, Snowflake, and SQL, with a strong ability to create reports, dashboards, and advanced queries. • Intermediate to advanced competence with Microsoft Excel • Excellent verbal and written skills • Bachelor’s degree or equivalent work experience

Benefits

• Healthcare that begins on your first day • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium) • HSA/FSA plans • Short and Long-Term Disability • Life and Personal Accident Insurance • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases • Weekly virtual yoga classes • Employee Assistance Program (EAP) • Adoption Assistance • 401(k) at three months of employment — with a match upon enrollment! • Discretionary PTO + 13 paid holidays • Competitive paid parental leave and flexible return to work policy • Generous Employee Referral Program - earn cash for each employee referral that is hired • Yearly Cipher-versary stipend • Ci-Phives - receive public kudos and gift cards from peers and managers • CARE2 Values • Bi-Weekly All Hands Meetings • $40/employee monthly “Fundowment” for team bonding events • Employee Resource Groups such as Rainbow Room and BIPOC Group • Yearly donations to organizations that contribute to a more equitable world • Weekly Lunch & Learns and robust onboarding / training programs • Remote-first team: $50 per month reimbursement in your check for WFH expenses • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire