Customer Success Manager - EdTech

5 days ago

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Securly

WebsiteLinkedInAll Job Openings

Cloud-based web filtering for schools • Bullying/self-harm detection • Web filtering appliance replacement • Google Apps integration • 1:1 device reports for parents

51 - 200 employees

Founded 2013

📚 Education

🔐 Security

🤖 Artificial Intelligence

💰 $16M Series B on 2018-12

Description

• Company Overview: Securly, Inc. is the pioneering leader in AI-driven student safety and wellness solutions for K-12 schools. Our award-winning technology safeguards over 20 million students across 20,000 schools globally, continuously raising industry standards. • Job Summary: As a Customer Success Manager, you will manage relationships with approximately 300 small school districts primarily in the mountain timezone. Reporting to the Director of Customer Success, you will be responsible for driving customer satisfaction, retention, and account growth. This role combines proactive relationship management with consultative solution-selling, ensuring that clients maximize the value of Securly’s solutions through strategic engagement and support.

Requirements

• Preferred Experience: Proven track record of success in EdTech as an AE, AM, CSM, or a similar role. Prior experience in K-12 teaching or administration is highly advantageous. Demonstrated expertise in applying digital customer success strategies and tools is essential. • Process Optimization and Customer Success Platform/CRM Expertise: Proven ability to utilize CRM and Customer Success Platforms (CSP) to drive digital customer success strategies, streamline processes, and improve operational efficiency. Skilled in leveraging these tools to foster strong customer relationships, enhance retention, and deliver measurable results. • Exceptional Communication and Relationship Management: Proven ability to deliver tailored messaging, build trust, and engage stakeholders at all levels. • Resilience and Results Orientation: Demonstrated success in achieving and exceeding goals, with a positive and growth-oriented mindset. • Strategic Thinking and Problem-Solving: Expertise in identifying challenges, developing solutions, and negotiating mutually beneficial outcomes. • Product and Industry Knowledge: Proven ability to effectively articulate product features, benefits, and industry trends in the K-12 EdTech space. • Sales Acumen: Proven track record of identifying and capitalizing on upselling and cross-selling opportunities to drive revenue growth. • Adaptability and Client Engagement: Skilled in adapting strategies to meet client needs while maintaining high satisfaction levels.

Benefits

• Competitive Compensation: Robust salary structure complemented by performance incentives. • Health and Financial Wellness: Comprehensive health, dental, and vision insurance, with a 401(k) match. • Parental Leave: 12 weeks of fully-paid parental leave. • Work-Life Balance: Unlimited vacation, paid holidays, summer Friday half-days, and a full week of paid leave at year-end. • Professional Development: $1,000 annual stipend to support your growth. • Remote-First Culture: Flexibility to work where you are most productive.