Customer Success Manager
3 days ago
Description
• Transfr is on a mission to help create pathways to career success. • Our immersive career exploration and training simulations empower learners and job seekers of all ages. • Immersive VR experiences from Transfr have been shown to deliver better learning gains than traditional methods. • The Customer Success Manager will ensure assigned customer base derives value from our products. • They will leverage digital communication channels and self-service resources to facilitate customer success. • This role plays a critical role in minimizing churn and maximizing customer retention. • The Customer Success Manager will report to a RVP of Customer Success. • This position has a travel requirement of up to 50%.
Requirements
• At least 4 years of experience in customer success or account management. • Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business. • Ability to work independently and manage multiple customer relationships simultaneously. • Technically adaptive with capability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. • Superior verbal and written communication abilities. • Adept in identifying customer risks and proactively engaging customers to equip them with solutions. • Strong presentation, negotiation, problem-solving and analytical skills. • Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs. • Proven track record of consistently exceeding objectives - self-motivated, and driven by results. • Experience with SaaS renewals, preferably in EdTech. • Willingness to travel up to 50% of the time.
Benefits
• Stock options • 401(k) • Paid vacation and sick time • Medical/dental/vision insurance
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